Shipping policy

Shipping Policy – haldenandroa.com

Order Processing

We aim to process all orders within 1–3 business days.

However, delays may occur due to:

  • Incomplete payment or billing issues

  • Insufficient or incorrect shipping information

  • High order volume during seasonal periods

In such cases, we’ll contact you via email to ensure smooth and timely delivery.

Estimated Shipping Times

  • United States: 1–10 business days

  • International: 1–14 business days

Please note: These are estimated timeframes. Shipping may be affected by factors beyond our control, such as:

  • Severe weather conditions

  • Holiday-related delays

  • Carrier service disruptions

While we cannot control these external issues, we’ll keep you updated with tracking information as soon as it's available.

Taxes & Duties

Orders placed through Halden & Roa do not include any applicable customs duties or import taxes charged by your country. These fees are the customer’s responsibility.

We recommend checking with your local customs office regarding any charges that may apply to your order.

Note: Halden and Roa is not responsible for delays caused by customs processing. Clearance times are determined solely by local authorities.

Order Cancellation

If you need to cancel your order after payment, please contact us as soon as possible at support@haldenandroa.com

We’ll do our best to cancel the order before it’s processed or shipped. However, once an order has been submitted to our fulfillment center, cancellation cannot be guaranteed.

If your order has already shipped, simply wait for delivery and then initiate a return as per our Return & Refund Policy.