Privacy policy

Last updated: 23rd September 2025

This Privacy Policy describes how haldenandroa.com (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from @haldenandroa.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will update the “Last updated” date above and take other steps as required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect (and have collected in the past 12 months) personal information from a variety of sources. What we collect depends on how you interact with us.

We may use the information to:

  • Communicate with you

  • Provide and improve our Services

  • Comply with legal obligations

  • Enforce our terms

  • Protect our rights and users

What Personal Information We Collect

Information We Collect Directly from You

May include:

  • Contact details (name, address, phone number, email)

  • Order info (billing/shipping address, payment confirmation, etc.)

  • Account info (username, password)

  • Shopping activity (cart, wishlist)

  • Customer support communications

Information We Collect Through Cookies

We collect “Usage Data” such as:

  • Device and browser info

  • Network connection

  • IP address

  • Site activity

We may use cookies, pixels, and similar tools to collect this data.

Information from Third Parties

We may receive info from:

  • Vendors and service providers (e.g., Shopify)

  • Payment processors

  • Analytics or advertising partners

We treat all third-party data in line with this Privacy Policy, but we are not responsible for their accuracy or privacy policies. See the section below on Third Party Websites and Links.

How We Use Your Information

We use your information to:

  • Provide Products & Services (process payments, ship orders, handle returns)

  • Marketing & Advertising (send promos, personalize ads)

  • Security & Fraud Prevention

  • Customer Support & Communication

Cookies

We use cookies to improve your experience. You can block them in your browser settings, but doing so may affect your use of the Site. For Shopify-related cookies, see Shopify’s Cookie Policy.

How We Disclose Personal Information

We may disclose your info to:

  • Vendors, service providers (e.g., shipping, payments)

  • Marketing and business partners (e.g., Shopify)

  • Our affiliates

  • Legal authorities (as required by law)

  • With your consent

Disclosure summary in the past 12 months:

Category Shared With
Identifiers Vendors, service providers
Commercial info (shopping) Vendors, marketing partners
Network activity (Usage Data) Data analytics providers

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

Any public content you post (e.g., reviews) may be visible to others. We’re not responsible for how others use what you share.

Contact Us

Got questions about our privacy practices or want to exercise your rights?

📧 Email: support@haldenandroa.com
📍 Address: 14 Bradys Road, Highfields, QLD, 4352, Australia